Items can be selected from pages throughout our Web Site to be added to
your Shopping Cart. Just enter quantity and color choice if requested and click the
icon. You can also check the contents of your Shopping Cart at
any time by clicking on the 
icon. ( If you would like to pay
via PayPal please use our Invoice Request Form ).
You can determine shipping charges for an order with various options, by proceeding to
the Order Summary page at any stage during the ordering process. Enter your shipping address
and shipping method option and click on next to review an order with shipping
charges included. Nothing will be transmitted to us and you can add and remove products and change
shipping options as many times as you like.
Shipping calculations are
based on items selected. ( There is a minimum shipping charge of $10.00 for Domestic
Ground UPS, $28.00 for Domestic 3 Day Air UPS, $42.00 for Domestic 2 Day Air UPS and $65.00 for
Domestic Next Day Air UPS. These rates apply to the 48 contiguous United States. Shipping charges
to Hawaii and Alaska will be higher and recalculated when an order is processed for despatch. )
Promotional discounts and applicable taxes will also be shown when you preview your order before
final check-out. Discount coupon codes should be entered at checkout after selecting shipping method.
Security; When you are ready to submit your order, click on checkout and
you will be directed to our Secure Site Area where SSL encryption technology ensures your personal billing and
credit card information is transmitted to us securely.
If you would prefer to place an order by telephone, please call 732 270-2112
( Live support Monday thru Saturday 10:00 a.m. to 5:00 p.m. Eastern Standard Time ).
We also accept payment by Money Order in US Dollars if on-line ordering with a credit card
is not an option for you and PayPal via e-mail Invoice. Just call or e-mail us for details.
In the area? Stop by our store located at 2608 Route 37 East, Toms River NJ
08753 and take a look at the great selection of kites and
accessories. ( tel; 732 270-2112 ).
In order for our Shopping Cart to function correctly, your browser must allow the
use of cookies. We need to set a harmless reference number for your order via a
cookie. This number is meaningless, and contains absolutely no information about
you, your internet activities, e-mail, or anything else. The number is a long
number, which has meaning only to the shopping system while you are shopping. If
you do not wish to accept cookies, or your system cannot access our Shopping Cart,
you can use our secure
order form as an alternative, or request and e-mailed invoice to pay using PayPal.
We reserve the right to correct any pricing errors that may arise from typographical
mistakes. We will contact you before shipping your order if this applies to an item
you have selected.
Shipping:
We normally ship orders to US customers by UPS and for smaller items, US Priority
Mail. If orders are received before 2:00 p.m. Eastern Standard Time they will be
shipped the same day. However, orders placed after 2:00 p.m. weekdays, or on a
Saturday, Sunday or holiday will be shipped the next business day. Please note; UPS
services do not include the day of shipping for their premium services. For example, a
package shipped via UPS 3 Day Select Service on Monday will be delivered on the
following Thursday. ( Taking 3 business days ) Shipping times for USA
deliveries. We will gladly quote for international shipping before processing an order
for delivery outside the US. Just call or e-mail us at
info@cobrakites.com.
The receiver is responsible for import duty and other taxes if orders shipped to
non-US destinations attract such additional costs.
We will confirm details of your order by e-mail as soon as it has been processed and
shipped. A tracking number will be included if applicable.
Please contact us as soon as possible if your order does not arrive in a timely
fashion or is damaged in transit.
Returns:
We want you to be completely satisfied with whatever you buy from us. You may return
items within 30 days of purchase for replacement or a refund. The merchandise
must be unflown and in its' original packaging and condition for a full refund.
(Please note: Special offer purchases or Custom orders are not returnable.)
In order to return an item, you must contact us to obtain a Return Authorization.
Securely package the item and ship it back to us. We will advise the appropriate
address. We strongly suggest you insure the package for its full value as you are
responsible for loss or damage until we receive it.
If you wish to return something within 30 days that has been opened or flown, even once (used),
a miniumum 25% of purchase value service fee will be charged. Items will be subject to
inspection to determine their actual return value. Again, you must obtain a
Return Authorization before we can accept this type of return.
